Refund and Returns Policy

Memberships

Your monthly membership starts on the day you complete the purchase of said membership and runs until that numerical day in the following month. There are no refunds for the paid month. If you wish to cancel, you can do so by logging into your account and cancelling your membership. You will not be charged the following month and will still have access until your renewal date.

If you purchase a day pass, purchases are final and no refund will be issued. You do not have to use the day pass on the day you purchase it, but once you activate it, you will need to complete all your activities during the open hours of that day. Day passes do not expire and can be transferred to others upon written confirmation by Druid City Makerspace.

Events

If you sign up and/or register for a workshop, class, or event, a refund will only be provided if notice is given 5 days prior to the workshop, class, or event date. If notice is provided within 5 days of the scheduled activity, a credit will be issued for a future event.

Deposits held for private or ad-hoc events are not refundable but can be used as credit for future events.

Materials

Any consumables sold are only eligible for a refund if unused. Consumable materials that have been fully or partially used are not eligible for a refund unless a material defect is noted.

For 3D prints or laser cut/engraved items:

  • If you provide files and/or materials for us to create/customize, we will provide you a quote prior to starting. If you agree to the quote, no refunds will be given on the final product unless our equipment caused a defect. Often times files provided by others or ones you may find online have inherent errors in them. We cannot guarantee the performance of “third-party” or untested files.
  • If you contract us to provide you something specific, we will work with you to finalize a proof object/design. Once the proof is approved, refunds will only be issued if the provided products differ from the proof.
  • If you are operating the equipment, no refunds will be provided for materials lost or damaged. Part of the hobby process is making mistakes!